FAQ

FAQ

 

Do you sell on Amazon as well?

The Amazon listings are part of a different company, as is dzstrad.com.  The transactions made between these platforms are not processed through this store or website.  We also do not carry the same models of instruments.  For questions about orders placed on those websites, please contact 914-358-5860 or dzstradm1@gmail.com.

 

Do you provide appraisals?

We do not currently offer appraisals for instruments.  However, we are more than happy to help with any repairs or restorations you may need before deciding to sell your instrument.

 

Do you sell any brands of instruments other than D Z Strad?

We mainly sell D Z Strad and Lesong Concerto brand instruments.  We also have a smaller selection of Scott Cao instruments and fine violins and violas.

 

Do you purchase used instruments?

No, we do not.  We will, however, work with customers on trade-ins of D Z Strad and Lesong Concerto instruments purchased at the store level or stradny.com.  Please read below.

 

What is your trade-in policy?

After 30 days of purchase, all D Z Strad and Lesong Concerto instruments purchased through our store or website are eligible for a trade-in.  Depending on the condition of the instrument returned (as evaluated by a sales associate and our luthier), you can receive up to 80% of the original purchase price as a credit towards your next instrument purchase of equal or greater value.  This credit can only be put toward the purchase of a new instrument. This credit may not be used to purchase accessories or rent instruments.

 

What is your shipping cost?

Shipping rates vary depending on the item purchased.  For shipments within the continental U.S., we offer flat rate shipping on violins ($20), violas ($30), and cellos ($80).  For information on express shipping, please contact us at 914-831-7415 or dzstradviolin@gmail.com

PLEASE NOTE: If ordering from Alaska or Hawaii you must contact dzstradviolin@gmail.com before completing your order, as our domestic flat-rates vary for Alaska and Hawaii.  We apologize for any inconvenience.

 

How long will it take my instrument to ship?

Orders are usually processed between 2-3 business days.  The instruments then go through a final inspection with our luthier and are sent out when approved.  This entire process could take up to 5 business days, but you will be notified if there are any further delays.

 

Do your instruments come with any accessories?

All instruments come with a case, bow, and a pack of rosin, ensuring that the instrument can be played upon receipt.  For case and bow upgrade options, please contact us at 914-831-7415 or dzstradviolin@gmail.com

 

Is there an educator discount?

Yes, there is!  We offer discounts for educators as well as their students.  To become eligible for this discount, please contact us at 914-831-7415 or dzstradviolin@gmail.com

 

Do you offer lessons at your shop?

Yes, we do!  We offer violin, viola, cello, and piano lessons throughout the week.  Please email dzstradviolin@gmail.com to find out more about specific scheduling.

 

I purchased a pack of lessons. What do I do now?

After you purchase your lessons, you must contact the store to schedule your recurring lesson date and time.  Lessons will be scheduled by availability of the teacher.  Extra charges may apply for lessons scheduled during peak hours.

 

Can you send me more pictures of the instrument I like?

Yes, we can!  Please email dzstradviolin@gmail.com with the instrument model you would like to see more pictures of, and we will get back to you as soon as we can.

 

What is your return/exchange policy?

We extend a 10-day return policy for online orders beginning the day you receive it.  If there is an issue with damage from shipping, please let us know within 72 hours of receiving your order.  Customers are responsible for return shipping cost.  You can contact us at dzstradviolin@gmail.com or 914-831-7415.

Exchanges have a 30-day limit.  You may only exchange products for equal or greater value.  No exchanges will be made on damaged items.  Customers are responsible for shipping both to and from the store.  For more questions, please contact us at dzstradviolin@gmail.com or 914-831-7415.

All sales are final on clearance and discounted items and are not eligible for return or exchange.

 

Is there a warranty on your products?

All of our instruments come with a 1-year warranty covering build defects.  Although a variety of repairs are covered, those that are not include (but are not limited to):

  • Bridge repair/replacement
  • Major cracks to the body
  • Broken peg
  • Broken fingerboard
  • Broken neck
  • Broken strings
  • Missing corners

There is also a 2-month warranty on our bows.  This does not cover broken tips or missing hair.

D Z Strad Violin Shop does not cover broken accessories or broken strings.  All items sold from D Z Strad Violin Shop are quality checked and tested before the customer receives them to ensure no issues are present.  If you have an issue with an instrument, bow, or accessory you have purchased from D Z Strad, please contact us at dzstradviolin@gmail.com.